Joker's Bottle of Frogs

by JokerXL

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JokerXL.com
Wedding & Portrait Photography


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Be very aware!

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This company is crooked!
They have taken my cash and sent nothing, refusing to answer any kind of communication, three weeks of trying to get them to explain themselves has come to nought.
Gloves are off now, JXL's declaring cyber-war!
Project "drag David Steele through the mud" has just kicked off.
30th Jul 2009, 18:56  

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Jane Doe says:

You're in the spy biz?!

30th Jul 2009, 20:08

paintist says:

hidden cameras,spy sun glasses....the mind boggles...00JXL

30th Jul 2009, 22:10

Orbit says:

oh dear sorry to see this

30th Jul 2009, 22:16

cariadus says:

Was it the spy pen video camera? :)
Hope you manage to get your money back.

30th Jul 2009, 23:04

rhys says:

Sorry to hear that. There are many crooks out there on the interweb. Hope you didn't lose out on too much and you get back whatever you did.

30th Jul 2009, 23:50

swamprose says:

wow. wonder if he has those glasses that let you see people without their clothes on.

go get 'em, JXL.

31st Jul 2009, 03:57

JokerXL says:

Yes, I admit, it was the X-ray specs that caught my eye (as it were) but no, I ordered a forward-facing dashboard camera that runs on a 4 hour loop, records everything that goes on in front of my truck on the road so next time some mad eejit cuts me up and tries to blame me I'll have video evidence. Plus footage of that scumbag who threw a rock at my windscreen in Calais would've been priceless.
It was a little over 100,-us and should be recoverable via PayPAL.
There may well be a perfectly reasonable explanation but I just hate being ignored.
I'll be on every "Geek'n'gadget" forum I can find this weekend, dragging David Steele's name through the poo.
Hell hath no wrath like a Joker scorned.

31st Jul 2009, 06:56

Caine says:

Good for you, go get 'em, Joker, and give him 10 thousand hells.

1st Aug 2009, 01:35

JokerXL says:

George! you're a star! What can I say?
Cheers dude!
I registered a dispute with PayPal, they send him a direct Email informing him of the dispute and that seems to have scared the crap out of him.

1st Aug 2009, 07:27

JokerXL says:

This message sent by me , answering their attempt to "resolve" the matter.
............................................................

Please Mr.Bassler, don’t take me for a fool.

I accept that the package is now (finally) at least in the Netherlands now but the rest of your story holds no water.
The message I included in my (latest) Email, also included here below, was posted through your “Support” button on your website and all of these messages appeared straight away on your website under Ticket #7421849 So, whether or not my repeated Emails ended up in your “Spam bin” is irrelevant, the message(s) were clearly received and recorded by your company.

The excerpt below is from your initial confirmation Email (note the date).

“Thank you for your order. Your order number is 3749, placed 7/10/2009 at 11:40AM.”

According to your PayPal dispute reply the item wasn’t even dispatched until Seventeen days later! Without any correspondence with your customer (me).
To compare; I last week I ordered some photographic equipment from a NY company. Order placed on the Sunday, goods arrived at my door on the Wednesday of the same week! (also examined and import taxes charged by NL customs). The package was trackable throughout, by me, via an Email sent to me by the company’s customer support. So you see Mr.Bassler, it is possible to get it right.

I look forward to receiving the package within the next few days and let’s hope to God there’s no problem with the contents. I shudder to think how you might attempt to resolve that! This really is no way to run a (postal) retail business.

Regards, Marty Hirst

...........................................................

We have not heard from customer until receiving this dispute. The item shipped and is currently in Customs in the Netherlands:Label/Receipt Number: CJ22 9955 SClass: Priority Mail International Parcels Service(s): International Parcels Status: Into Foreign Customs Your item is being processed by customs in NETHERLANDS. Information, if available, is updated periodically throughout the day. Please check again later. Track and Confirm Enter Label/Receipt Number. Enter Label / Receipt Number. Detailed Results:*Into Foreign Customs, July 31, 2009, 1:26 pm, NETHERLANDS*Arrived Abroad, July 31, 2009, 1:26 pm, NETHERLANDS*International Dispatch, July 28, 2009, 8:14 pm, ISC LOS ANGELES CA (USPS)*Arrival*Electronic Shipping Info Received, July 27, 2009

..........................................................

Van: bassler@cox.net [mailto:bassler@cox.net]
Verzonden: zaterdag 1 augustus 2009 0:53
Aan: Marty
Onderwerp: Re:

Thanks for your email.

Aha...I just learned that for whatever reason, your email address goes directly to our junk folder. Perhaps it is because of your ISP or the .nl...I don't know. But the good news is that I detected it and have solved it for the future.

The other good news is that we DID ship your item and it is with your local Customs. You should receive it any day now.

Please see the update on your PayPal dispute.

Sincerely,
Don Bassler

David Steele Enterprises, Inc.
P. O. Box 10937
Newport Beach, CA 92658 USA
http://www.davidsteele.com



On Jul 31, 2009, at 2:32 PM, Marty wrote:

Ticket #7421849
Any news? Status: Open

Category: Support
Correspondence:
Customer said: 6 days ago (153 hours ago) [7/25/2009 5:29AM]


Order Number 3229 Item# 3169

$119,49 USD

Hi guys,

Fifteen days ago this payment was confirmed as received by your good selves.
Since then I've heard nothing from you. Please confirm that the item has
long been despatched and that I can expect delivery within the very near
future.

Regards,



Marty Hirst
Customer said: 2 days ago (58 hours ago) [7/29/2009 4:24AM]

Still no reply from you people. Nothing received. Patience running thin. Answer within 24hrs from now please (preferably immediately) after that I will begin the process of cancelling the order, reversing the money transfer and dragging this website's name through the mud.

Marty Hirst
Customer said: yesterday (28 hours ago) [7/30/2009 10:51AM]

Ok then, no reply to this, or any other of my attempts to communicate with you.
This weekend it will be my task to warn as much of the online community as possible of this company's practice of "taking the money & running".
pathetic is all I can describe it as.
The Pay-Pall payment will be disputed, suspended and returned asp.
You guys need to get your act together.


1st Aug 2009, 07:34

Twiglet says:

Bloody bastards.. Damn them I say, damn them to Hell!

1st Aug 2009, 08:15

JokerXL says:

EXTERMINATE!
EXTERMINATE!
;-)

1st Aug 2009, 10:00

Rich says:

Three weeks seems about right for a package of this size to be sent from America. I rather think you're overreacting.

1st Aug 2009, 10:32

Caine says:

Um, no, 3 weeks isn't right, having been on the receiving end of packages from Europe. Joker has every right to raise hell with this person, primarily because his emails received zero response until an actual dispute regarding payment got involved. A reputable company responds to customers, and doesn't try to diss them by saying they ended up in a spam folder.

1st Aug 2009, 11:10

JokerXL says:

Three days it took to cross the water!!
Three weeks it took for them to dispatch it, without a word to me, after they had confirmed.
Read the body of text Rich, I ordered a much much larger package from a NY company and it arrived within four days.
If you really think the way David Steele has conducted his business is reasonable then fine, but I don't accept it as so, and am kicking up a fuss, as we all should do in this sort of case and not just "let it be".

1st Aug 2009, 11:14

Twiglet says:

Yay, yay, yay! Someone noticed my avatar! But guess who chose it...

1st Aug 2009, 17:30

JokerXL says:

Billy Piper?

1st Aug 2009, 17:41

Twiglet says:

You know bloody well who it was! : D

1st Aug 2009, 17:51

JokerXL says:

I do?

William Hartnell then.

1st Aug 2009, 18:59

Twiglet says:

Naaah! It was Cpt Jack of course..

1st Aug 2009, 20:10

JokerXL says:

Ah, he, I see, (who's cpt Jack? him from Pirates, arrr?)

1st Aug 2009, 20:33

Twiglet says:

No it was Cpt Jack Harkness the homo/hetroflexible immortal head of Torchwood 3.

1st Aug 2009, 20:36

JokerXL says:

Now how'd I not know that?
Never seen an episode of Torchwood, or the "new" Doc True either, come to mention it.

1st Aug 2009, 20:38